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PO
Box 1880
Hays, KS
67601
TEL: (913) 651-2228
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 Our understanding of
Customer Service puts us at a
completely different level as
compared to other IT
Consulting/Service Firms.
Developing a corporate
infrastructure that can deliver
exceptional service and support
is a very difficult task which
takes an enormous amount of
planning and preparation. At
ITI, we take Customer Service
seriously and hold ourselves to
the highest of standards.
We have implemented an
infrastructure that will
accommodate the requirements of
your Information Systems
department. They include support
24 hours a day, 7 days a week,
and 365 days a year. A toll free
support number is provided along
with any Service Documentation
and Training Services you may
need. Our service and support
efforts are proactive rather
than reactive. ITI also utilizes
a “Customer Communication
Schedule” and other tools such
as Issue Logs, Work Logs, Status
Meetings, etc. to ensure your
expectations are exceeded.
The bottom line is
this: ITI will stand by our
commitment to serve and support
our customers!
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Project
Management
ITI has developed a
unique Project
Management Methodology
which is efficient,
comprehensive and frugal
– keeping in mind the
value of your dollar. We
abhor frivolous efforts
and will work hard for
your business. The ITI
PMM (Project Management
Methodology) is a
compilation of
real-world trial and
effort spanning many
years. Our methodology
is compliant with the
Project Management
Institute Standards
Committee and is
accompanied by a library
of templates, tools and
technology which enable
our Project Management
Consultants to be highly
productive and provide
the best possible
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Customer
Communication
Our Project Management
Consultants use a simple
but powerful tool used
to ensure expectations
are mutually understood
and satisfied.
This tool, which was
created by ITI, is a
unique set of
documentation,
processes, and
procedures we call the
ITI Customer
Communication Schedule.
It identifies key
“communication points”
that provide consistent,
timely, pertinent, and
comprehensive
information about the
work activities of our
Consultants and the
direction, progress, and
status of the project.
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 Our
Commitment to You
Information Technologies
International, Inc.
(ITI) uses a "bottom
line" approach for our
service and solution
offerings which must
satisfy one of the
following two criteria:
enable our customers to
Reduce Expenses, enable
our customers to
Generate Greater
Revenue. Simply put, if
a service offering does
not meet these criteria,
it will not be provided
by ITI.
We use our breadth of
Industry Wisdom and
Technical Expertise to
help our customers in
Money Saving / Revenue
Generating matters by
Providing Resources,
Offering Solutions and
Delivering Results
correcting
inefficiencies, reduce
redundancies,
re-engineer processes &
procedures, and utilize
automation and
technology.
Although our roots are
in technology, ITI
provides a suite of
management level
services which include
Project Management,
Process Assessment
Consulting, and IT Audit
& Review. Our technical
IT expertise is
extensive and our IT
Consultants have an
average of 25 years in
the IT Industry. They
are IT professionals who
are proficient in many
programming languages
which include Java and
RPG (LE). We are an IBM
Partner in Development
and offer IBM Certified
AS/400 Instructors.
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